Terms & Conditions and Privacy Policy

June 2020

1. Definitions

1.1 “Buyer” means the person who buys or agrees to buy the goods from the Seller.
1.2 “Conditions” means the terms and conditions of business set out in this document and any special terms and conditions agreed in writing by the Seller.
1.3 “Date of Function” means the date the function or event will take place.
1.4 “Goods” means the articles which the Buyer agreed to buy from the Seller.
1.5 “Price” means the price for the Goods excluding VAT and carriage.
1.6 “Seller” means London Paper Crafts of 43, Bridge Road, Grays, Essex. RM17 6BU
1.7 “Trade Client” means a Buyer who is usually requesting Goods on another’s behalf and will request Credit Facilities.
1.8 “Credit Facilities” means agreed extended terms for payment by the Buyer.
1.9 “Acceptance Email” means an email which says that the Buyer is in agreement with the Seller’s Terms and Conditions and Privacy Notice.
1.10 Trello means our online project management system
1.11 “Plate” or “Block” means the aluminium or magnesium-based inscribed metal, specially made for particular embossing, debossing or foiling needed to produce some Goods.
1.12 “Property” means any items supplied by the Buyer to the Seller to assist with the production of the Goods.
1.13 “CMYK” means the subtractive colour model used in the printing trade by use of four inks, Cyan, Magenta, Yellow and Key (Black).
1.14 “Carrier” means the company that makes the delivery of Goods to the Buyer.

2. Conditions Applicable

These Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may purport to apply under any purchase order or similar document.

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these conditions.

Any variation to these Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

3. Privacy and security

By signing up to our Newsletter, you acknowledge that your information will be transferred to Mailchimp (our marketing platform) for processing.

The Seller London Paper Crafts will treat all of the details and information you the Buyer provide us with, with absolute care. We will never share your personal information with outside parties but may occasionally contact you with details of London Paper Crafts news using your email address. By entering into email correspondence, requesting a sample or placing an order you agree to this. We will never inundate you with countless messages.
Please be aware that all of the orders we print may be photographed and featured on our blog, website, or social media platforms unless specifically requested otherwise by you the Buyer.

4.The Price and Payment

The Price shall be the price set out as agreed between the Seller and the Buyer.

The Price agreed is exclusive of VAT and carriage costs. VAT and carriage will be detailed on the invoice if applicable.

Non-Trade Buyers will pay a deposit of fifty percent of the cost of the Goods when they place the order to show commitment to the Seller and the remainder of the cost of the Goods will then be paid at delivery time, prior to the actual delivery of the Goods.

When the Buyer is a Trade Client, the Buyer will demonstrate acceptance of these Terms and Conditions by returning an Acceptance Email to the Seller prior to the first order of Goods from that Buyer.

By paying a deposit the Buyer is in acceptance of these Terms and Conditions.

You can pay by bank transfer or PayPal, which does not allow us to see any of your payment or bank details.

Trade Clients will be considered for Credit Facilities after successful payment of five orders for Goods.

In the event of a cancellation or part-cancellation by the Buyer or quantities being reduced by twenty percent or more, the following cancellation charges will apply: – if cancelled more than twelve weeks before the date of the function, fifty percent – if cancelled more than two weeks before the date of the function, seventy-five percent – if cancelled less than two weeks before the date of the function or if production has started, one hundred percent.

All cancellations must be made in writing.

Interest on overdue invoices shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of six percent above Bank of England base rate from time to time in force and shall accrue at such a rate after as well as before any judgement. All additional costs incurred in collecting the debt will be recovered from the Buyer including the cost of instructing solicitors, appointing collection agents and general communication from the Seller.

Your first two proofs are free of charge, including one design and two rounds of revisions. Any changes to the design (of wording, font, resizing, redrawing or other revisions) thereafter will incur a £20 admin charge. When a proof has been created for the Buyer and the Buyer has accepted that proof in Trello (or via email- if previously arranged), then any later proof requests or alterations will be chargeable to the Buyer.

When the Buyer accepts the proof, the Seller shall not be responsible for any errors or omissions made by the Buyer in the original draft or copy.

Preliminary work carried out at the Buyer’s request (except for one sample) will be chargeable, unless agreed in advance by the Seller.

Trade Buyers will be expected to pay in line with the credit facilities, if agreed with the Seller. If no credit facilities are agreed, then payment must be made as per non trade Buyers terms as set out above.

4.1. Refunds

At London Paper Crafts we do our utmost to ensure we provide you with the highest quality products possible. If any of our stationery does not meet our incredibly high standards, the product is rejected.
Due to the nature of the stationery not being re-usable, we are not able to offer refunds on any of our personalised products.
In the unlikely event that you the Buyer are not satisfied with our product, please contact us immediately, and follow up with a written complaint within seven days, should the problem be within our control, and the fault of London Paper Crafts, we will do our utmost to rectify it, up to, and including reprinting.
Please be aware that we cannot be held responsible for any client input errors, including errors once the proof has been approved. In the extremely unlikely event that we the Seller, London Paper Crafts should make an error, we will do all that we can to rectify the problem, including, if necessary, reprinting

5. The Goods and Materials

The quantity and description of the Goods shall be detailed by the Seller for the Buyer in initial email and in further detail via Trello.

Should it be requested, the Seller may reject materials supplied or specified by the Buyer which appear to be unsuitable or which are found to be unsuitable during production, and the Seller reserves the right to charge for any additional costs incurred.

Materials used in the production of the Goods including Blocks or Plates remain the exclusive property of the Seller.

Materials supplied by the Buyer remain the Buyer’s property.

All Property supplied to the Seller by or on behalf of the Buyer, shall be at the Buyer’s risk whilst in the possession of the Seller or in transit. The Buyer shall be responsible for maintaining any necessary insurances.

Whilst every effort will be made by the Seller to complete the Goods in the time required by the Buyer, the Seller accepts no responsibility for any losses, costs or expenses incurred by the Buyer in the event of delayed completion which is not caused by the Seller. Timely communication between the Buyer and the Seller is essential for the project running to schedule.

The Seller shall not be liable for any losses including consequential losses incurred by the Buyer arising from a delay in transit. All delivery times are given as estimates only.

The Seller shall be under no liability if unable to carry out any provision of the supply of the Goods for any reason beyond their control. In this situation the Buyer may by written notice to the Seller elect to terminate the agreement for the Goods and pay for work done and materials used but subject thereto shall otherwise accept delivery when available.

The Seller shall not be required to print any matter which in their opinion is, or may be of a libellous nature or which infringes the proprietary or other rights of any third party.

The Seller shall be indemnified by the Buyer in respect of any claims, costs and expenses arising out of any libellous matter, or any infringement of copyright, payment design or any other proprietary or personal rights contained in any Goods printed for the Buyer.

6. Warranties, Liabilities and variations

The Seller warrants that the bulk of the Goods will at the time of delivery correspond to the description given by the Seller. Save that all sizes quoted are approximate and may vary from proofs or samples and the Seller may from time to time make changes in the specification of the Goods which do not materially affect the quality or fitness for purpose of the Goods. Except where the Buyer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12) all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods and whether implied by statute or common law or otherwise are excluded.

All items are handcut and may vary slightly. Printshift of up to 1.5mm does occur.

The Seller shall be under no liability whatever to the Buyer for any indirect loss and/expenses (including loss of profit) suffered by the Buyer arising out of a breach by the Seller of this Contract.

Please also note that The Seller we are reliant on a third party to provide us with our paper stock. The very nature of the product means there may occasionally be slight variations in the shade, texture or weight of the board, compared to any samples you may have received. We do however keep a very close eye on this, and reject any boards that do not meet our strict quality levels.

All of the items we The Seller print are cut and trimmed by hand, therefore there may be a slight variation in the sizes of your order and the measurements noted on this website and our printed price list.

The Seller cannot be held responsible for any colour variations in the CMYK printing process, unless a specific hard copy example of the colour required is provided with clear current instructions to match.

The Seller cannot be held responsible for any delay in orders in the event of no or limited communication from The Buyer.

7. Delivery of the Goods

The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

If delivery to the Buyer’s address is requested then delivery will be deemed to have taken place when the Seller passes Goods to the Carrier.

The Buyer shall take delivery of the Goods tendered notwithstanding that the quantity so delivered shall be either greater or less than the quantity purchased. Resolution of any discrepancies will then be made by discussion between the Buyer and the Seller.

8. Acceptance of Goods

The Buyer shall be deemed to have accepted Goods twenty-four hours after Delivery to the Buyer.

After acceptance the Buyer shall not be entitled to reject Goods which are not in accordance with this contract.

9. Title and Risk

Title to the Goods shall pass on payment for said Goods.

The Goods shall be at the Buyer’s risk as from Delivery.

10. Remedies of Buyer

Where the Buyer rejects any Goods for no valid reason, then the Buyer shall have no further rights whatever in respect of the supply to the Buyer of such Goods or the failure by the Seller to supply Goods which confirm to the contract of sale (in the Buyer’s opinion).

Where the Buyer accepts or has been deemed to have accepted any Goods then the Seller shall have no liability whatever to the Buyer in respect of those Goods.

The Seller shall not be liable to the Buyer for late delivery of the Goods.

11. Intellectual Property

The Seller retains all copyright trademarks and all intellectual property in the Goods and no right or licence is granted under this contract of sale to the Buyer except the right to use the Goods.

Any artwork or images created by London Paper Crafts remain the copyright of London Paper Crafts and may not be reproduced without prior written permission in any form.

12. General Data Protection

The Seller is fully compliant with the General Data Protection Regulation (GDPR, 25th May, 2018).

The Privacy Policy refers to personal data, which is defined as information concerning any living person (Data Subject).

All personal data supplied to the Seller by the Buyer will therefore be handled sensitively within the guidelines provided for compliance with GDPR.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.
What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation.
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services including sample requests.
(c) information that you provide to us for the purpose of registering with us
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
(e) any other information that you choose to send to us;
Before you the Buyer disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We the Seller may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We the Seller will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We may use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website.

We the Seller use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.
We (the Seller) reserve the right to use Google’s remarketing tools. AdWords Remarketing is a Remarketing and Behavioural Targeting service provided by Google. It connects the activity of www.example.com with the Adwords advertising network and the Doubleclick Cookie. It enables us to advertise products and services you may be interested on participating sites as you browse the internet.An appropriate description of how you’re using remarketing or similar audiences to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. These third-party vendors, including Google, use cookies to serve ads based on someone’s past visits our website. You can opt out of Google’s use of cookies here.
Google’s privacy policy is available here.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.
Using your personal information
Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your (the Buyer’s) personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send you our newsletter and other marketing communications relating to our business which we think may be of interest to you, by post or by email or similar technology and you can inform us at any time if you no longer require marketing communications;
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud;
(l) verify compliance with the terms and conditions governing the use of the website
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, PayPal. You can review the PayPal privacy policy at www.paypal.com. We will share information with PayPal only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

We may disclose you (the Buyer’s) personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
In addition, we may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling;
Except as provided in this privacy policy, we will not provide your information to third parties.
Security of your personal information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password-protected servers.
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Policy amendments
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
Your rights
You (the Buyer) may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
(a) the payment of a fee currently fixed at GBP 25;
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Third party websites
The website may contain links to other websites. We are not responsible for the privacy policies or practices of third- party websites.

Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated.

By agreeing to these Terms and Conditions and associated Privacy Policy, the Buyer is agreeing that the Seller can use any personal data supplied by the Buyer for the purpose of supplying the Buyer with the Goods requested by the Buyer.

For a PDF of these terms and conditions and privacy policy please email the London Paper Crafts Office at janine@londonpapercrafts.com or contact the head office and request a copy of the Notice by calling 07531 699383.

13. Insolvency

If the Customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, the Seller without prejudice to other remedies shall:-
(a) have the right not to proceed further with the contract or any other work for the Buyer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the Buyer, such charge to be immediate debt due to the Seller and
(b) in respect of all unpaid debts due from the Buyer have a general lien on all goods and property in the Seller’s possession (whether worked on or not) and shall be entitled on the expiration of fourteen days’ notice to dispose of such goods or property in such manner and at such price as the Seller thinks fit and to apply the proceeds towards such debt.

14. Proper Law of Contract

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales.

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